I made a short Screenr video describing how to install and use Zotero for citation management in Word. Specifically, the Zotero standalone program plus the Chrome plugin. (Sorry about the breathing sounds in the microphone … I’ll work on that next time.)
EDIT: As far as I can tell, WordPress only allows embedding from certain video sites which do not include Screenr. So I guess you have to just open the link. Sorry about that.
Edit by Rachel: Here is a second Screenr video I created about Zotero that talks about importing/exporting citations as well as using the PDF search capability in Zotero. I recommend watching this video using a full screen so you can read the text.